Welcome to the Lunelle FAQ page.
We’ve gathered answers to some common questions to help make your shopping experience simple and enjoyable.
If you need additional assistance, our support team is here to help.
1. Where does Lunelle ship?
Lunelle currently offers shipping within the United States.
Shipping availability may vary for certain destinations or address types. Please review our Shipping Policy for details.
2. How much does shipping cost?
We offer free standard shipping on eligible orders of $75 or more.
For eligible orders below $75, standard shipping costs $6.99.
The shipping threshold is calculated after discounts and before taxes and shipping charges.
3. How long will my order take to arrive?
Delivery time includes order processing and shipping transit.
Order Processing: [TO CONFIRM: Processing time]
Shipping Transit: [TO CONFIRM: Estimated delivery time]
Once these timeframes are confirmed, they will be available in our Shipping Policy.
If an order is delayed, we will communicate the applicable updates and options.
4. Can I track my order?
[TO CONFIRM: Whether tracking is provided automatically and how customers access it.]
If you need an update about your shipment, contact our customer support team with your order number.
5. How do I choose the right size?
We recommend reviewing the size information and measurements provided on each product page before placing an order.
Fit may vary between styles, even when items share the same labeled size.
If you’re unsure which size to choose, contact our support team with the product name and your sizing question.
6. Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible.
We will check the current status of your order and let you know whether the change can be made.
Orders that have already been dispatched may not be eligible for standard order modifications.
Your rights under applicable law remain unaffected.
7. What is Lunelle’s return policy?
We offer a 30-day return request period beginning on the date you receive your order.
Items must meet the return eligibility conditions described in our Returns & Refunds Policy.
To request a return, please contact our customer support team before sending an item back.
8. What if I receive a damaged or incorrect item?
If something is wrong with your order, please contact us as soon as reasonably possible.
Include your order number and a description of the issue. Photographs can help us review damaged or incorrect items.
We will review your request and provide an appropriate resolution in accordance with our policies and applicable law.
9. How will I receive my refund?
Approved refunds will generally be issued to the original payment method, unless another method is required or agreed upon.
Refund processing times may depend on the circumstances and payment provider.
Please see our Returns & Refunds Policy for more information.
10. How can I contact Lunelle?
You can reach our customer support team by email or through the contact form on our website.
Email: [TO CONFIRM: Customer support email]
Please include your order number when asking about an existing purchase.
We’re happy to assist with questions about products, orders, deliveries, and returns.
Lunelle — Effortless Style for Everyday Living.