At Lunelle, we understand how important it is to know when your order is on its way. We aim to make our shipping information clear so you can shop with confidence.
Please review the information below before placing your order.
1. Shipping Destinations
Lunelle currently offers shipping to customers within the United States.
International shipping is not currently offered under this policy.
[TO CONFIRM: Whether all U.S. states, Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. boxes are supported.]
2. Shipping Rates
We offer the following standard shipping rates for eligible U.S. orders:
| Order Subtotal | Standard Shipping |
|---|---|
| $75.00 or more | Free |
| Below $75.00 | $6.99 |
Free shipping eligibility is calculated using the order subtotal after applicable discounts and before shipping charges and taxes.
These rates apply to eligible U.S. shipping addresses. Any shipping charges will be displayed at checkout before you complete your purchase.
3. Order Processing
Once your order has been placed, it will be prepared for shipment.
Estimated Processing Time: [TO CONFIRM: Number of business days]
Processing time refers to the period required to review, prepare, and dispatch an order. It does not include transit time after shipment.
If additional information is needed to process your order, our team may contact you using the email address provided at checkout.
4. Estimated Delivery Time
Estimated Shipping Transit Time: [TO CONFIRM: Number of business days]
Estimated Total Delivery Time: [TO CONFIRM: Processing time plus transit time]
Delivery estimates may vary depending on the destination, carrier operations, weather conditions, and other circumstances affecting transportation.
Where delivery estimates are provided, they are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
5. Order Confirmation & Tracking
After placing an order, you should receive an order confirmation at the email address provided during checkout.
[TO CONFIRM: Whether shipping confirmation emails and tracking numbers are automatically provided for all shipped orders.]
If tracking is available for your shipment, tracking information will be provided through the applicable order notification or customer support channel.
6. Incorrect Shipping Information
Please review your shipping information carefully before completing your order.
If you notice an error after placing an order, contact our support team as soon as possible.
We will review whether the information can be updated before dispatch. Address changes may not be possible once an order has entered the shipping process.
If a package cannot be delivered because of incorrect or incomplete information, please contact us so we can review the available options.
Any applicable reshipping costs will be explained before additional charges are requested.
7. Shipping Delays
Although we work to process orders efficiently, occasional delays can occur.
If we determine that your order cannot be shipped within the applicable timeframe, we will notify you and provide the options required by applicable law, including cancellation and refund rights where appropriate.
We will not treat a delay as acceptance of a new shipping timeframe except as permitted by applicable law.
8. Missing, Damaged, or Incorrect Deliveries
If your order arrives damaged, contains an incorrect item, or appears to be missing, please contact our customer support team.
For damaged or incorrect items, including your order number and clear photographs can help us investigate the issue.
If tracking indicates delivery but you have not received your package, please contact us so we can review the situation and assist with the next steps.
Your rights under applicable consumer protection laws remain unaffected.
9. Contact Us
For shipping-related questions, please contact:
Email: [TO CONFIRM: Customer support email]
Brand: Lunelle
Thank you for shopping with Lunelle.