Last Updated: [TO CONFIRM: Publication date]
Welcome to Lunelle.
These Terms of Service govern your access to and use of our website, including browsing products, placing orders, and using services made available through our online store.
Please read these Terms carefully before making a purchase.
1. About Lunelle
The website is operated under the brand name Lunelle.
Legal Business Operator: [TO CONFIRM: Legal business name]
Business Address: [TO CONFIRM: Applicable business address]
Contact Email: [TO CONFIRM: Customer support email]
References to “Lunelle,” “we,” “us,” and “our” in these Terms refer to the business operator identified above.
2. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation or the rights of others.
You must not:
- Use the website for unlawful or fraudulent activities.
- Submit intentionally false or misleading order information.
- Attempt to gain unauthorized access to website systems or customer accounts.
- Introduce malicious software or interfere with website security.
- Copy or commercially exploit website content without authorization.
We may take reasonable steps to protect our website, customers, and services against misuse.
3. Product Information
We aim to present product information as clearly and accurately as possible.
Product descriptions may include details about style, color, material, sizing, and other characteristics.
Please review all available product information before purchasing.
Colors may appear slightly different depending on your device display, lighting, and screen settings.
If you need clarification about a product, please contact us before placing an order.
4. Pricing and Currency
Unless otherwise stated, prices displayed on our website are presented in U.S. dollars (USD).
Applicable taxes, shipping charges, and the total payable amount will be shown during checkout as required.
We may update prices and promotional offers from time to time.
Price changes will not ordinarily affect an order that has already been accepted, except where an adjustment is required by law or agreed upon with the customer.
5. Orders and Acceptance
When you place an order, you agree to provide accurate and complete information necessary to process the purchase.
After checkout, you may receive an electronic confirmation acknowledging that your order has been received.
An order acknowledgement does not necessarily mean that the order has been accepted or dispatched.
Orders may require verification, including payment authorization and product availability checks.
If we cannot fulfill an order, we will notify you and arrange any refund required under applicable law.
We reserve the right to refuse orders for legitimate reasons, including suspected fraud, payment issues, or unavailable inventory, subject to applicable consumer protection laws.
6. Payment
Payment must be completed using a payment method made available at checkout.
Transactions are handled through the applicable payment services.
[TO CONFIRM: Actual payment providers and supported payment methods.]
You agree to provide valid payment information and authorize the applicable charges for purchases you complete.
7. Shipping and Delivery
Lunelle currently offers shipping within the United States, subject to applicable destination restrictions.
Our standard shipping rates are:
- Free standard shipping on eligible orders of $75 or more.
- $6.99 standard shipping on eligible orders below $75.
Shipping eligibility is based on the order subtotal after discounts and before taxes and shipping charges.
Order processing and delivery estimates will be communicated through our Shipping Policy or the checkout process once confirmed.
For complete details, please review our Shipping Policy.
8. Returns and Refunds
Lunelle offers a 30-day return request period beginning when an order is received.
Eligibility requirements, return procedures, and refund information are explained in our Returns & Refunds Policy.
Customers should review that policy before requesting a return.
Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact our support team as soon as possible.
We will review your request and determine whether the order can still be modified.
Once an order has been dispatched, standard order changes may no longer be possible.
Any applicable legal cancellation and refund rights will continue to apply.
10. Promotions and Discounts
Promotional offers may be subject to specific conditions, eligibility requirements, and expiration dates.
We will communicate material promotional terms in connection with the relevant offer.
Discounts cannot necessarily be combined unless explicitly permitted.
We may correct clear technical or pricing errors, subject to applicable law and any rights arising from an accepted order.
11. Intellectual Property
Website content, including original text, graphics, brand elements, images, and page designs, may be protected by intellectual property laws.
Such content may be owned by Lunelle or used under permission or license from the relevant rights holder.
You may not reproduce or commercially distribute protected website content without appropriate authorization.
12. Third-Party Services
Our website may use third-party services for payment processing, website operation, delivery, and other functions.
Some services may be governed by additional terms and privacy policies issued by their respective providers.
We are not responsible for independently operated third-party websites outside our control, subject to any obligations imposed by applicable law.
13. Website Availability
We aim to keep our website accessible and functioning correctly.
Temporary interruptions may occur because of maintenance, technical issues, updates, or circumstances beyond our reasonable control.
We may update website features or correct content when necessary.
14. Disclaimer and Limitation of Liability
We seek to provide accurate information and reliable services.
To the extent permitted by applicable law, we do not guarantee that the website will always operate without interruption or technical error.
Any limitations of warranties or liability are subject to applicable consumer protection laws.
Nothing in these Terms excludes or restricts liability or consumer rights where doing so would be unlawful.
[TO CONFIRM: Any additional lawful limitations of liability appropriate to the legal operator and applicable jurisdiction.]
15. Privacy
Your use of our website may involve the processing of personal information.
Please review our Privacy Policy for information about how personal information is collected, used, and protected.
16. Governing Law
[TO CONFIRM: Applicable governing law, legal jurisdiction, and any mandatory consumer protection requirements.]
Nothing in this section is intended to deprive consumers of protections that cannot lawfully be waived.
17. Changes to These Terms
We may revise these Terms of Service when necessary to reflect changes to our business, services, or legal obligations.
Updated Terms will be published on this page with a revised effective date.
Changes will apply as permitted by law and will not retroactively remove rights already accrued under an accepted order.
18. Contact Information
If you have questions about these Terms, please contact:
Brand: Lunelle
Legal Operator: [TO CONFIRM: Legal business name]
Email: [TO CONFIRM: Customer support email]
Business Address: [TO CONFIRM: Applicable business address]